Effective Date: February 13th, 2024
Thank you for shopping at Wicked Gamer Store. If you are not entirely satisfied with your purchase, we’re here to help. Our Refunds and Returns Policy provides detailed information about options and procedures for returning your order.
1. Conditions for Returns
- Time Frame: You have 30 calendar days to return an item from the date you received it.
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. The item must be in the original packaging, and you need to have the receipt or proof of purchase.
2. Non-returnable Items
Certain types of items cannot be returned, such as custom-made or personalized products. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.
3. Initiating a Return
To initiate a return, please contact us at:
- Email: valeria@corporativoalaro.com
- Address: Vía Volkswagen 6310, Col, Santa Cruz Buenavista Norte, Sta Cruz Buenavista, 72150 Heroica Puebla de Zaragoza, Pue.
Provide your order number, details about the product you would like to return, and the reason for the return. We will provide instructions on how and where to send your package.
4. Return Shipping
- Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Reimbursement: If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
- Approval: If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- Timing: You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
6. Exchanges
If your return is due to a defective or damaged product, we will replace the item at no additional cost to you. Please contact us to initiate an exchange.
7. Customer Support
For any questions or concerns regarding our Refunds & Returns Policy, please contact us at valeria@corporativoalaro.com.
8. Policy Changes
Wicked Gamer Store reserves the right to modify this Refunds & Returns Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Your satisfaction is our priority, and we strive to provide a fair and transparent process for all returns and refunds. Thank you for choosing Wicked Gamer Store for your gaming gadgets and tech product needs.